Q. Can you provide me the MTBF data for your product?

Ans: Yes. We calculate straight line MTBF for our products. Please email your product model number (e.g., TI08-S38-1) to customersupport(at)germane(dot)com and we will send you the MTBF number.

Q. Can you provide Hazmat and/or RoHS information on your product?

Ans: Germane Systems LC is committed to manufacturing COTS based, open architecture computer server and storage solutions for use in harsh environments. We design each product to be safe to use, energy efficient and environmentally friendly. Due to the large variety of components we utilize and the varying degree to which this Hazamt and/or RoHS information is requested, it may not be readily available. Germane will make a concerted effort to obtain this information as requested from the individual manufacturers and/or their representatives. It should be noted that the information, specifications and the method by which they are calculated can vary by manufacturer.

Q. Can you provide User Guides for your products?

Ans: Currently we do not provide User Guides for our products as a standard. User Guide Development will be considered on a case by case basis and additional fees may apply based upon the specific requirement. If you need specifications for any individual component used in one of our products, we suggest that you get this information from the component manufacturers’ web page. Typically, the specification will be found in the ‘Specifications’ or ‘Data Sheet’. The quantity of information you get from the manufacturers site will vary by manufacturers. If you have a specific component we can help you with please send us an email at customersupport(at)germane(dot)com

Q. What additional values does Germane provide?

Ans: Germane's core business is the integration of complete turnkey server and storage solutions. Our business model does not support the sale of individual components on a stand-alone basis. We purchase components from tier one, authorized distribution channel sources to ensure the component pedigree and condition. We provide a 3 year warranty. Some or all of the following services are included in our pricing: pre sales consultation, post sale engineering support, product samples / evaluation units, functional testing, End-of-life support & Configuration management. As a result of all the additional services we provide, Germane’s price for some components may be slightly higher than the lowest price found on the web. We believe our products and services provide you outstanding value. We hope you agree.

Q. Can you provide quotation for a chassis or a chassis with power supply or other components?

Ans: Germane's core business is the integration of complete turnkey server and storage solutions. As a general rule, we do not to sell standalone chassis or proprietary components unless the products are being used to support products in the field. Understanding that there may be requirements for these products in development or for test purposes, we will consider the sale of limited quantities of some of these items. The use of these components for the production of new computer systems by a third party is prohibited and we may require written confirmation of the use of such. Please contact salessupport(at)germane(dot)com with your request.

Q. Can you provide quotation for a drive carrier or storage media sled?

Ans: Germane's core business is the integration of complete turnkey server and storage solutions. As a general rule, we do not to sell stand alone proprietary components unless the component s are being used to support products damaged in the field. It is Germane’s policy to sell drive carriers and storage media sleds only in combination with hard drives/ high capacity storage devices i.e. HDD, SSD, & tape drives. In some cases Germane sells server of storage systems with unpopulated storage bays. This is done to allow for greater flexibility during the Systems Integration phase and only with the understanding that the storage device and carrier/sled combinations will be purchased as separate line items from Germane.

Q. Can I get a Certificate of Conformance from Germane?

Ans: Certificate of Conformance is delivered with the product. Please look for the piece of paper titled “Pack List” in your package. Bottom part of this paper is the Certificate of Conformance.

Q. Can you change the certificate of conformance to meet our needs?

Ans: : Our products fall into the category defined by the Government FAR subpart 2.1, which defines our products as “Commercial items”. Our existing quality assurance system complies with the Government inspection and testing (FAR 46.202.1). Our Certificate of Conformance Statement accurately reflects our existing practices and cannot be changed within our current business model.