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Welcome to the Germane Customer Portal.
Valid registration allows the ability to:
- Check order status
- Access product and support documents
- Provide feedback to Germane about our products and services
- Support: submit requests / check status
- Quickly determine product warranty status
- RMA: submit requests / check on status
Need help right away? Call +1 (703) 774-1051
Germane prides itself in delivering excellent products and services. In the event that you do experience a problem with a product, we offer a variety of warranty packages that can be included in the price of the product or as a separate annual contract. Warranty offerings are 90 days up to 3 years.
We offer custom warranty, service and replacement programs to meet your needs. Custom warranty, service and replacement options are available at the time of purchase. For additional information please contact Customer Support at +1 (703) 774-1051 or login to our Customer Portal.
Many customers utilize Germane products to run mission critical applications. Systems that require the highest level of availability must have world class, proactive service and support options. Our customers can choose from a wide variety of solutions and we work with you to develop a service and support program tailored to your specific needs.
In The Air Replacement
This program bridges the gap between the cost of On-Site Spares and the turnaround time associated with depot repair service. With this rapid replacement program, you can be assured that the components you need will be on your site in as little as 24 hours. After determination of the problem and verification of logistics information, a replacement part is shipped in the most expedient manner.
This Program gives you the freedom to stock spare parts at your location to deliver optimal system up-time and performance. We work with your support team to develop a comprehensive list of customer replaceable items for each unique server configuration. Additionally we help define the appropriate stock levels of each component needed to support service levels and budgetary goals.
Suppliers are key to Germane’s success. We rely on a carefully-selected group of suppliers whose components meet our stringent quality requirements and delivery timeframes. Companies interested in becoming Germane suppliers are welcomed to contact us for further details.